Frequently Asked Questions
Common Questions
Where is the clinic?
1st Floor, Unit No. 14, Commerce Business District (CBD), Sector 39, Suraj Kund Road, Faridabad, Haryana 121009. Patients also travel from South Delhi, Gurgaon and Greater Noida. Get directions on Google Maps.
What are the opening hours?
Monday to Saturday, 8:00 am to 8:00 pm. Closed on Sunday. Home visits are by appointment.
How do I book an appointment?
Sign in to your TIVA account and tap Request Appointment on your dashboard. Pick a day and a time that suits you, add a note if you like, and we will confirm the slot on WhatsApp. Prefer to talk? Call +91 77039 98268 or message us on WhatsApp.
How can I see my visit history?
Everything is in your TIVA account — past visits and bills, prescriptions, appointments and your wallet balance. Sign in or sign up (it takes a minute) from any browser, or download our app on Google Play.
ALIGN — Physiotherapy & Osteopathy
What does TIVA Wellness treat?
TIVA Wellness (ALIGN) in Faridabad offers osteopathy, physiotherapy, sports injury rehabilitation and post-surgery rehabilitation for back, neck, shoulder, hip, knee and foot pain, disc problems, sciatica, headaches and posture-related pain.
Who will treat me?
One of our experienced team of physiotherapists and osteopaths, chosen for your condition. All care is supervised by Dr. Tanushree Vedi (PT), Chief of Wellness — over 15 years of clinical experience, from the first batch of osteopathy in India, and an ex-consultant to the Indian Air Force and Sant Parmanand Hospital.
Do you offer home physiotherapy visits?
Yes. Contact us to check availability in your area.
Do I need a doctor’s referral?
No. You can book directly. If the assessment shows the problem needs care outside our scope, you will be told and pointed in the right direction.
HARMONY — Mind & Emotional Wellness
What is HARMONY at TIVA Wellness?
HARMONY is TIVA Wellness’s mind and emotional wellness service in Sector 39, Faridabad. It brings visiting mental health consultants — psychotherapists, counsellors and mindfulness practitioners — under the same roof as our physiotherapy and osteopathy care.
Do I need to know which therapy I need?
No. You never have to label or choose a method yourself. Your first session is about understanding what you are going through; the practitioner then suggests the right kind and level of support, and nothing happens without your consent.
Can I combine a HARMONY session with physiotherapy or osteopathy?
Yes. Pain, stress and sleep often feed each other, so you can book a combined plan where body and mind care are coordinated at the same centre — or book either on its own.
Is it confidential?
Yes. Everything you share is strictly confidential and notes are stored securely.
Does this replace a psychiatrist or medical treatment?
No. Wellbeing programmes are non-diagnostic. Clinical work starts only after a proper intake and consent, and you will be referred on if your needs fall outside the scope of the service.
Are sessions available online?
Sessions can be booked in person at the centre or online — message us on WhatsApp to find a slot that suits you.